摘要: This paper aims to examine the relationship between intellectual capital and business performance in the Jordanian hotel industry. The data for this study were collected from 116 …
James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger, Gary W. Loveman, Thomas O. Jones, Putting the Service-Profit Chain to WorkHarvard Business Review. ,vol. 72, pp. 164- 170 ,(1994)