The Role of Demographic Variables on Medical Tourists' Viewpoints about Service Quality of Hospitals
作者： Zahra Kavosi , Alireza Jabbari , Maryam Gholami , Parisa Chamanpara
DOI:
关键词:
摘要:
参考文章(16)
John P. Lea, Tourism and development in the Third World ,(1988)
Robert A. Home, A new tune from an old instrument: the application of SERVQUAL to a tourism service business. Journal of Quality Assurance in Hospitality & Tourism. ,vol. 6, pp. 185- 202 ,(2006) , 10.1300/J162V06N03_11
Chipo Mugomba, Sara Caballero-Danell, Medical Tourism and its Entrepreneurial Opportunities - a conceptual framework for entry into the industry ,(2007)
José M Quintana, Nerea González, Amaia Bilbao, Felipe Aizpuru, Antonio Escobar, Cristóbal Esteban, José Antonio San-Sebastián, Emilio de-la-Sierra, Andrew Thompson, Predictors of patient satisfaction with hospital health care BMC Health Services Research. ,vol. 6, pp. 102- 102 ,(2006) , 10.1186/1472-6963-6-102
Laith Alrubaiee, Feras Alkaa'ida, The Mediating Effect of Patient Satisfaction in the Patients' Perceptions of Healthcare Quality - Patient Trust Relationship International Journal of Marketing Studies. ,vol. 3, pp. 103- 127 ,(2011) , 10.5539/IJMS.V3N1P103
Puay Cheng Lim, Nelson K.H. Tang, A study of patients' expectations and satisfaction in Singapore hospitals. International Journal of Health Care Quality Assurance. ,vol. 13, pp. 290- 299 ,(2000) , 10.1108/09526860010378735
Maryam Gholami, Alireza Jabbari, Zahra Kavosi, Medical tourists' profile in Shiraz International Journal of Health System and Disaster Management. ,vol. 2, pp. 232- ,(2014) , 10.4103/2347-9019.144410
Christina G. Blanchard, Mark S. Labrecque, John C. Ruckdeschel, Edward B. Blanchard, Physician behaviors, patient perceptions, and patient characteristics as predictors of satisfaction of hospitalized adult cancer patients Cancer. ,vol. 65, pp. 186- 192 ,(1990) , 10.1002/1097-0142(19900101)65:1<186::AID-CNCR2820650136>3.0.CO;2-4
A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry, A Conceptual Model of Service Quality and Its Implications for Future Research Journal of Marketing. ,vol. 49, pp. 41- 50 ,(1985) , 10.2307/1251430
Dayananda Palihawadana, Bradley R. Barnes, The measurement and management of service quality in dental healthcare. Health Services Management Research. ,vol. 17, pp. 229- 236 ,(2004) , 10.1258/0951484042317750