Reinventing Government in the Information Age: International Practice in IT-Enabled Public Sector Reform

摘要: Introduction SECTION A 1. Reinventing Government in the Information Age 2. Different approaches to reform 3. Understanding success and failure 4. Better information age reform: reducing risk of Systems B 5. systems for improved performance management: Development US Public Agencies 6. Automating personnel records management human resources: experience three African governments 7. Evaluating decentralisation: Health Ecuador C 8. Internet-enabled applications local government democratisation: Contradictions Swedish Experience 9. Community development democratisation through Technology: Building New South Africa 10. Technology's Impact on Quality Democracy: 'Democratic Vessel' D 11. Transforming accountability technology projects: The impact new legislation 12. Outsourcing strategy: Relevance external consultant models Barbados 13. Meeting training needs Shortcomings current provision E 14. Strategic planning 15. 16. Analysing needs: Using framework a UK Healthcare Organisation 17. Recruiting retaining staff Appendix