Enhancing Discussion Forums with Combined Argument and Social Network Analytics

作者: Anna De Liddo

DOI: 10.1007/978-1-4471-6470-8_15

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摘要: This chapter argues that we need new tools to support sensemaking in online discussion forums. An extensive comment forum on nuclear power was manually analysed order better understand the discourse and social dynamics unfolding with discussion. The analysis provides a proof of concept how forum’s posts can be rendered visually as finer-grained elements, which then aggregated into useful views analytics improve users’ understanding. We argue by doing so readers make sense conversation two main ways. Firstly, they isolate claims, explore relationships between different claims assess state debate without going through reading entire Secondly, see, at glance, relationships, coalitions conflicts emerging conversation, exploring rhetorical contributors. paper concludes proposing insights affordances effective tools, envisaging future research scenarios enhance dialogue network analytics.

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