Automatic Case Assignment Based on Learned Expertise of Prior Caseload
作者： Richard B. Finch , Gerald G. Stanquist , Jason T. Hirst
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摘要: A mechanism is provided in a data processing system for automatic case assignment. The extracts features from machine readable form of to be assigned. An expertise classifier generates an initial assignment matrix matching the plurality caseworkers based on extracted features, caseworker relationship graph, and entity graph. personnel filter filters expertise, availability, caseload final assigns identified
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