AVALIAÇÃO DE DESEMPENHO NAS EMPRESAS DE SANEAMENTO BÁSICO: CONSTRUÇÃO DE UM PORTFÓLIO BIBLIOGRÁFICO RELEVANTE AO TEMA

摘要: Given the importance of sanitation to society, and need for its universalization, it is imperative that companies guide their management on solid pillars they reach social economic goals. For decision-making translates into effective results, necessary use techniques such as performance evaluation understand create improvement actions. In this sense, research aims seek information scientific literature topic companies. To meet goal, instrument intervention ProKnow-C (Knowledge Process Development - Constructivist) was used identify 14 articles are scientifically recognized aligned with topic. these references a bibliometric analysis performed, which permitted most prominent articles, journals, authors, keywords impact factor, providing researchers knowledge further