Employing speech recognition and capturing customer speech to improve customer service
作者： Carl Phillip Gusler , Timothy Moffett Waters , II Rick Allen Hamilton
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摘要: The present invention comprises receiving speech input from two or more speakers, including a first speaker (such as customer service representative for example); blocking portion of the that originates speaker; and processing remaining with computer. are real-time processes, completed during conversation. One example is method de-cluttering better automatic processing, by removing all but pertinent words spoken customer. Another system executing methods invention. A third set instructions on computer-usable medium, resident in computer system,
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