Reading Between the Guidelines: How Commercial Voice Assistant Guidelines Hinder Accessibility for Blind Users

摘要: Voice-Activated Personal Assistants (VAPAs)-like Apple Siri and Amazon Alexa - have rapidly become common features on mobile devices in homes of millions people around the world. They proven to be particularly valuable with disabilities, chiefly among visual impairments. Yet, we still know relatively little about fundamental metaphors guidelines for designing voice assistants, how they might empower constrain visually impaired users. To address this need, conducted a qualitative document review VAPA design published by top commercial vendors Amazon, Google, Microsoft, Alibaba. We found that many commonalities surface an underlying assumption interfaces should modeled after human-human conversation. draw prior work needs impairments critique taken-for-granted conversation metaphor offer amendments prevailing can make now-pervasive platform more fully achieve its potential universally usable.