Managing the dilemma : occupational culture and identity among prison officers

摘要: This article explores emotional labour strategies among Swedish prison officers, and shows how these affect their well-being. Case studies of five prisons a national survey officers are used. Analysis indicates that perform complex forms labour. Owing to differences in subcultures informal norms, the use managing displays emotion vary between wings roles. Different may cause different kinds strain. So-called ‘surface acting’ lead cynicism alienation, whereas ‘deep stress exhaustion. Finally, lack opportunities for recovery is discussed.