作者: Brent W. Ritchie
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摘要: Part A: Setting the Context for Tourism Crisis and Disaster Management 1. Introduction to 2. Classifying Understanding Crises Disasters 3. Strategic Planning ManagementPart B: Prevention 4. Mitigation 5. Preparedness PlanningPart C: Response, Implementation 6. Coordination, Control Resource Allocation 7. Communication Recovery MarketingPart D: Recovery, Resolution Feedback 8. Long Term 9. Knowledge Organisational Learning 10. Conclusion Reflections on