MEASURING QUALITY IN SOCIAL CARE SERVICES: THEORY AND PRACTICE

摘要: Measuring and assessing service quality in the social care sector presents distinct challenges. The 'experience' good properties of care, for instance, large influence played by subjective judgements about personal relationships between carer user process-related characteristics make it difficult to develop indicators quality, including those impact on final outcomes. Using some key features 'Production Welfare' approach, paper discusses recent developments UK theoretical practical frameworks used understanding services wellbeing their recipients. Key current future challenges development such include difficulties disentangling outcomes from often dominating effects other, non-service related factors, generalization consumer-directed models 'personalization' services. These are discussed context different possible applications indicators, role as supporting commissioning process use performance providers.