From Fragility through Agility to Resilience: The Role of Sustainable Improvement in Increasing Organizational Maturity

摘要: Nowadays, due to a large number of changes in the external environment, as well increased competition, organizations must actively support business processes. Internal management processes be constantly improved. To understand whether company is developing right direction, it necessary conduct maturity assessment. The directions enterprises should designed and based on analysis gap between present expected state definition. diagnosis for definition holistic, reliable state-based strategy goal recognition. Hence, paper methodology company’s self-assessment an individualized improvement strengthen ability thrive prosper. includes presentation models resilience concept its validation experts’ opinions case study. Companies need know where they are, guidance move which makes results research utilitarian. can used self-assessment, benchmarking designing strategy.