On improving service provision through the use of customer – centric semantic service models.

Semantic Technologies for E-Government Semantic Technologies for E-Government. ,(2010) , 10.1007/978-3-642-03507-4

Sami Bhiri, Walid Gaaloul, Mohsen Rouached, Manfred Hauswirth, Semantic Web Services for Satisfying SOA Requirements Advances in Web Semantics I. pp. 374- 395 ,(2008) , 10.1007/978-3-540-89784-2_15

Conor Hayes, Alberto Fernandez, Axel Polleres, Konstantinos Tarabanis, Vassilios Peristeras, Nikos Loutas, Closing the service discovery gap by collaborative tagging and clustering techniques SMRR'08 Proceedings of the Second International Conference on Service Matchmaking and Resource Retrieval in the Semantic Web - Volume 416. pp. 107- 120 ,(2008)

Van, Moorsel, A, Metrics for the Internet Age: Quality of Experience and Quality of Business Fifth International Workshop on Performability Modeling of Computer and Communication Systems (PMCCS-5). ,(2001)

Mary Jo Bitner, Valarie A. Zeithaml, Dwayne D. Gremler, Technology’s Impact on the Gaps Model of Service Quality Springer, Boston, MA. pp. 197- 218 ,(2010) , 10.1007/978-1-4419-1628-0_10

Simona Colucci, Tommaso Di Noia, Eugenio Di Sciascio, Francesco M. Donini, Marina Mongiello, Giacomo Piscitelli, Gianvito Rossi, An Agency for Semantic-Based Automatic Discovery of Web-Services artificial intelligence applications and innovations. pp. 315- 328 ,(2004) , 10.1007/1-4020-8151-0_28

Nikolaos Loutas, Deirdre Lee, Fadi Maali, Vassilios Peristeras, Konstantinos Tarabanis, The Semantic Public Service Portal (S-PSP) The Semanic Web: Research and Applications. pp. 227- 242 ,(2011) , 10.1007/978-3-642-21064-8_16

Michael Brodie, Chris Bussler, Jos de Bruijn, Thomas Fahringer, Dieter Fensel, Martin Hepp, Holger Lausen, Dumitru Roman, Thomas Strang, Hannes Werthner, Michal Zaremba, Semantically Enabled Service-Oriented Architectures: A Manifesto and a Paradigm Shift in Computer Science ,(2005)

J. H Min, Stephen K Kwan, An Evolutionary Framework of Service Systems Journal of the Harbin Institute of Technology. ,(2008)

Definition of Service John Wiley & Sons, Inc.. pp. 32- 60 ,(2014) , 10.1002/9781118551820.CH2