Service Quality Evaluation Using Text Mining: A Systematic Literature Review.
作者： Filip Vencovský
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参考文章(49)
Jhinuk Chowdhury, James Reardon, Rajesh Srivastava, Alternative Modes of Measuring Store Image: An Empirical Assessment of Structured versus Unstructured Measures The Journal of Marketing Theory and Practice. ,vol. 6, pp. 72- 86 ,(1998) , 10.1080/10696679.1998.11501797
Guoshuai Zhao, Xueming Qian, Xiaojiang Lei, Tao Mei, Service Quality Evaluation by Exploring Social Users’ Contextual Information IEEE Transactions on Knowledge and Data Engineering. ,vol. 28, pp. 3382- 3394 ,(2016) , 10.1109/TKDE.2016.2607172
Tabitha L. James, Eduardo D. Villacis Calderon, Deborah F. Cook, Exploring patient perceptions of healthcare service quality through analysis of unstructured feedback Expert Systems With Applications. ,vol. 71, pp. 479- 492 ,(2017) , 10.1016/J.ESWA.2016.11.004
Simone Gitto, Paolo Mancuso, Improving airport services using sentiment analysis of the websites Tourism Management Perspectives. ,vol. 22, pp. 132- 136 ,(2017) , 10.1016/J.TMP.2017.03.008
Wu He, Tian Xi, Hung Andy, Akula Vasudeva, Zhang Weidong, None, Measuring and comparing service quality metrics through social media analytics: a case study Information Systems and e-Business Management. ,vol. 16, pp. 579- 600 ,(2018) , 10.1007/S10257-017-0360-0
Vanja Bogicevic, Wan Yang, Milos Bujisic, Anil Bilgihan, Visual Data Mining: Analysis of Airline Service Quality Attributes Journal of Quality Assurance in Hospitality & Tourism. ,vol. 18, pp. 509- 530 ,(2017) , 10.1080/1528008X.2017.1314799
Gabriele Piccoli, Biagio Palese, Online Reviews as a Measure of Service Quality ,(2016)
Shufeng Xiong, Hailian Lv, Weiting Zhao, Donghong Ji, Towards Twitter sentiment classification by multi-level sentiment-enriched word embeddings Neurocomputing. ,vol. 275, pp. 2459- 2466 ,(2018) , 10.1016/J.NEUCOM.2017.11.023
B. Palese, A. Usai, The relative importance of service quality dimensions in E-commerce experiences International Journal of Information Management. ,vol. 40, pp. 132- 140 ,(2018) , 10.1016/J.IJINFOMGT.2018.02.001
Somnath Chakrabarti, Deepak Trehan, Mayank Makhija, Assessment of service quality using text mining – evidence from private sector banks in India International Journal of Bank Marketing. ,vol. 36, pp. 594- 615 ,(2018) , 10.1108/IJBM-04-2017-0070