A Scorecard Framework Proposal for Improving Software Factories’ Sustainability: A Case Study of a Spanish Firm in the Financial Sector

摘要: Financial institutions and especially banks have always been at the forefront of innovation in management policies order to improve their performance, banking is probably one sectors that more effectively measures productivity efficiency virtually all aspects its business. However, there area still fails: software development projects. For years chosen outsource projects using firms created by them for this purpose, but up until a few ago, deadline delivery was important than with which they were developed. The last economic crisis has forced financial review related factories achieve sustainable feasible model. sustainability these can be achieved improving strategic management, Balanced Scorecard (BSC) framework very useful obtain this. Based on concepts practices BSC, paper proposes specific model establish kind factory as way applies it large Spanish firm specializing sector software. We included preliminary validation plan well first monitoring results. adoption recent data are needed measure perspectives so no definitive conclusions drawn.