Knowledge management in knowledge intensive service networks: a strategic management approach

摘要: Purpose – The main purpose of this paper is to analyze knowledge management in service networks. It analyzes the process and identifies related challenges. authors take a strategic approach instead more technology-oriented approach, since it believed that managerial problems still remain after technological are solved. Design/methodology/approach explores literature on topic as well resource (or knowledge) based view firm. offers conceptual insights provides possible solutions for problems. Findings discusses several managing processes knowledge-intensive Solutions identification/generation, application, combination/transfer supporting evolution tacit network include personal aspects, organizational cultural elements. Practical implications In complex environment, become crucial business success. task establish routines, build regularly refresh meta-knowledge about competencies abilities exist within network. suggested each partner should be rated according contribution base. Based rating, particular member certain club, meaning has access level knowledge. Such an established routine strong incentives add network's base Originality/value This first attempt outline networks and, by so doing, introduce reasoning discussion.