Semiotics, Compassion and Value-Centered Design

摘要: It is difficult to design systems that satisfy users; failure common, and even successful designs often overrun time cost. This motivates user-centered methods. But users don’t know what they need or else cannot articulate it (due tacit knowledge), also are not aware of key impacts organisational context on how work. using ethnographic However these can be slower more expensive, still fail. We argue values keys the promise socially sensitive design. Algebraic semiotics provides a rigorous notation calculus for representation explicitly value sensitive, while compassion supports both better analysis ethics in Together with discourse-based discovery methods iterative design, enable method we call value-centered design; some case studies discussed.