Lean Service Implementation Success Factors

摘要: Purpose: The aim of this study was to assess the validity factors which have influence on Lean Service (LS) principles implementation process that serves improve organization and economics district heating companies operating Polish market. Methodology: Diagnostic survey carried out in selected trade industries. Findings : Assessing significance effective LS factors, functioning companies, has revealed most important factor, is – according respondents a focus minimizing waste processes. Several groups were identified distinguished. They are for example: resulting from employees passive behaviors, unused creativity employees, unnecessary motion. Answering question asked title paper research - you can ascertain conception success are, particular: involvement management improvement, staff attitude minimize resulted formulation conclusions, one says an remedy members behaviors be Behaviours. Originality: This first unique topic heat engineering. achieved results useful as guidance systems those organizations.