Love at First Encounter --- Start-Up of New Applications

摘要: Whereas most research on usability focuses known applications we explore the first encounters. Starting up new expectancy, impression management, initial dialogues and acquaintance, ritualizing operations have to be handled. We present approach document short histories of learning fascination. Focussing business users mobile services conducted diary expert interviews, reviewed design guidelines, a pattern-driven resource-oriented innovation workshop. insights results from synthesis ideas translated into experience prototypes.