The Perceived Value of Manager Participation in the Cpm Program

摘要: ABSTRACT Is the Certified Public Manager (CPM) program just "feel good" release time from demands of job or is there actual change in behavior that results program? This paper proposes to test belief education and training result better management administration by measuring Arkansas' training/education program. In a mail survey with 30 percent response rate, approximately 80 graduates endorsed overall indicated they commanded increased knowledge skills leadership, development planning evaluation since completing Agencies who send managers participate CPM can expect reap intangible benefits management. addition, implementation project plan participants are required complete as part typically saves agency excess $6,000. The typical savings more than offsets registration fees $2,175 per manager full certification Arkansas. INTRODUCTION If an invests manager's money program, what it return? Central profession public we learn experience example others. professionals act on administration. this quantifying Arkansas Administration Consortium (APAC) began offering 1984. Since 1991, has been certified National Consortium. includes both state-level certificate and, additional hours offered through APAC state Office Personnel Management's Inter-Agency Training Program, national credential. Because continues grow have assumed value receive Anecdotal evidence satisfaction returned personal conversations participants, feedback trainers, end course evaluations "smile sheets." Until project, however, no measurement participants' managerial training. will look at behavior, specifically changes completion training, assessed themselves. LITERATURE REVIEW Literature A number authors looked programs, their linkages MPA programs administrative issues. Finkle's 1985 article Quarterly noted CPM's role professionalizing practice He held out one means define parameters profession. Conant Lado prepared cross-state study concluded be complement competition for programs. Van Wart (1992) called expansion states advantages over traditional executive Miller Vogelsang-Coombs (1995) recommended wider usage. Hays Duke (1996) existing interests might served if were cooperate aggressively. Paddock used information establish benchmarks. "Benchmarks best practices, application which lead improvements operations service. …