Effects of Different Telephone Intervention Styles with Suicidal Callers at Two Suicide Prevention Centers: An Empirical Investigation

摘要: To determine the relative effectiveness of telephone intervention styles with suicidal callers, researchers listened unobtrusively to 617 calls by persons at two suicide prevention centers and categorized all 66,953 responses 110 volunteer helpers according a reliable 20-category checklist. Outcome measures showed observer evaluations decreased depressive mood from beginning end in 14% calls, urgency ratings 27% reaching contract 68% which 54% contracts were upheld follow-up data. Within context relatively directive interventions, greater proportion “Rogerian” nondirective was related significantly more decreases depression. Reduction use Rogerian response categories only nonchronic callers.