Critical Success Factors in Enterprise Content Management: Toward a Framework for Readiness Assessment

摘要: Enterprise content management (ECM) is an important enabler of information management, as it supports the creation, storage, retrieval, and retention processes organizational documents their content. The term “ECM” was coined in practice early 2000s, found its way into Information Systems (IS) research a few years later. While level publication activity field increasing, we still see only academic reports on actual ECM practices. As yet, IS provides little guidance to practitioners concerning factors that drive or hinder implementation. response, this chapter identifies set critical success for develops basis framework helps organizations assess readiness ECM. developed based data collected workshops with project leaders members five companies. expert opinions experiences are combined results from literature, two illustrative cases show how has been applied practice.