An Application of a Service Design Tool at a Global Warehouse Provider

摘要: The concept of 'sustainable development', introduced for the first time in report 'Our Common Future' and promoted as a common aim entire world, can be defined 'a development that satisfies needs today without compromising possibility future generations to fulfill their needs.' Thus far, this has been considered visionary therefore difficult companies implement into concrete plans action. However, various suggestions have proposed, such dematerialization, ecoefficiency remanufacturing. another solution is perhaps more or less consequence today's prevalent trend towards service-oriented society, with focus on value (satisfaction) products provide users through functionality. shift from manufacturing-centered economy service-centered potential result reduction mass consumption natural resources. Sustainable is, company perspective, not only related directly environmental issues, definition above, but also company's capacity sustainable market competition. sharp rapid increase global raw material prices, however, threat this; one way decrease influence reduce need materials.