Steering healthcare service delivery: a regulatory perspective.

摘要: Purpose – The purpose of this paper is to explore regulation in India’s healthcare sector and makes recommendations needed for enhancing the service. Design/methodology/approach literature was reviewed understand healthcare’s regulatory context. To current system, qualitative data were collected from state-level officials, public private hospital staff. A patient survey performed assess service quality (QoS). Findings Regulation plays a central role driving QoS. India needs strengthen market institutional co-production based approaches steering its which delivery processes are complex pose different challenges. Research limitations/implications This study assesses an Indian state presents framework studying strengthening regulation. Agile should be on issues (pull approach) rather than monitoring sanctions regulat...