Leveraging social media to gather user feedback for software development

摘要: Social media is impacting the way service offerings are deployed and delivered. Several social have emerged in past few years (e.g., Facebook, Twitter, LinkedIn). At same time, more traditional kinds of finding creative ways making use techniques Dell Community). In this research, we analyze how software companies to gather feedback from users collectively. The following four factors they influence analyzed depth: company size, transparency, deployment, number tools use. Results our analysis vendors that collective user presented, concluding with a discussion on which attributes used for collecting feedback.