Automated routing of voice calls using time-based predictive clickstream data
作者： Alex Arias-Vargas , Bibhash Chakrabarty
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摘要: Methods and apparatuses are described for automated routing of voice calls using time-based predictive clickstream data. A server captures data comprising uniform resource locators (URLs) one or more timestamps a web session. The converts the into tokens generates frequency matrix based upon tokens. feature vector matrix. receives an incoming call from remote device identifies that is associated with user client computing device. determines intent vector, routes to destination determined intent.
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