Fan Out of Japanese Service Engineering - the State of the Art -

摘要: Recently, we have seen a rapid rise in expectations that engineering and scientific approaches will bring dramatic improvements the design production of services. There is critical need to establish method measure customer satisfaction with services guarantees certain objectivity use this information create are better quality. However, cannot be achieved by systematically exploiting or more intense labor. To tackle problem, been focusing our efforts on service since 2001. This paper provides state art tools for it developed.