Intellectual capital-based performance improvement: a study in healthcare sector.

摘要: Knowledge resources are in most productive sectors distinctive terms of competitiveness. Still, the health sector, they can have an impact on population, help make organisations more efficient and improve decision-making processes. The purpose this paper is to investigate Intellectual Capital healthcare organization’ performance Italian system. theoretical framework linked intellectual sector evaluation related efficiency supports analysis carried out two stages determine right placement exogenous variables that influence level. ICs determined through Data envelopment analysis. incidence has been established linear regression. Empirical results Italy show some IC components organization ‘performance (Essential Levels Assistance) could be used for defining policy allocation sector. 16 regions considered 2016 based Slack-Based-Model constant returns-to-scale (SBM-CRS) variable (SBM-VRS) identifies a different ability balance performance. Current expenditure number residents correlated with identified levels. This embeds innovative link between performance, term which aligns resource management future strategy. study provides new approach.