Development of UMAIR the Urdu Conversational Agent for Customer Service

作者: K Crockett , J O'Shea , M Kaleem

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摘要: This paper outlines the development of UMAIR an Urdu conversational agent developed as a customer service representative. UMAIRs architecture includes novel engine, scripting language and WOW (Word Order Wizard) string similarity algorithm which are combined to tackle unique challenges Urdu. Initial testing new has yielded positive results towards being able cope with inherent differences in such word order.

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