From cacophony to harmony

摘要: HighlightsÂ? The IS implementation process contributes to organizational transformation. Â? Business change management in essential the process. Linking and business strategies promotes coordination. Planning that stress stakeholder involvement can culture. Process-re-generation raise collective medical acumen promote learning. cacophony of criticisms emanating from an organization facing information technology-enabled transformation be deafening deleterious. This is especially true healthcare US, where systems investments are typically huge often perceived by resistant stakeholders as disruptive or even potentially life threatening. We describe how itself contributed terms changes coordination, culture, learning at a successful organization, Sentara Healthcare, which transformed discordant into harmonious implementation.