Customer definable integrated voice/data call transfer technique
作者： William T. Willcock , George W. Gawrys , Richard A. Oberman
DOI:
关键词:
摘要: In the present invention, a first agent terminal, of group multi-windowing terminals, answers an integrated voice/data call by (i) directly receiving and displaying call-related information from communication system in "Phone" window, (ii) retrieving data host database system, then transferring voice portion either (a) predetermined received information, or (b) current display status indication to second terminal terminals. The uses access same other for automatically pertinent at continue call.
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