Towards a Prioritization of e-Government Challenges: an Exploratory Study in Belgium

摘要: New developments in information and communications technologies can enable governments to improve their internal functioning as well the services they offer users. This transformation entails several hurdles that have been discussed extensively existing literature. However, challenges are rarely ranked terms of importance leaving practitioners dark regarding which one tackle first. paper analyzes, interlinks prioritizes employees federal, regional local level experience further development e(lectronic)-government Belgium. Data was collected through six in-depth interviews a focus group three persons. The data then analyzed following Grounded Theory method. allows understand reasons for relative lag Belgium has compared countries leading e-government charge.The findings reveal coordination alignment issues (a lack end-to-end thinking) constitute main obstacle Belgian governmental authorities development. Finally, current policies reviewed search possible leads solutions discussed. contributes research e-government, by explicitly distinguishing crucial ranking them on importance. both researchers focusing most important