A comparative analysis of communication patterns within effective and ineffective decision‐making groups

摘要: This study tests the general hypothesis that substantial differences exist between communication processes within “effective” and “ineffective” decision‐making groups. A 26‐category coding system was used to analyze interaction four effective ineffective The results strongly suggest group plays an important role in effectiveness. groups spend considerably more time interacting agreeing upon procedural matters than do further members of tend interact on substantive unitl agreement is reached before moving other topics discussion.