The impact of quality management practices on performance: an empirical study

摘要: Purpose The purpose of this paper is to explore the relationship between quality management (QM) and performance, specifically how infrastructure core QM practices affect business in Indian manufacturing organizations. Design/methodology/approach In study, empirical data were drawn from 262 organizations India. The research model was tested using structural equation modeling technique. Findings The findings study revealed that have a positive effect on indirectly whereas, performance. Also, performance has performance. Research limitations/implications This considered two dimensions (infrastructure practices), further contributes understanding different roles played by diverse determining terms increased return investment, shareholder stakeholder value. Practical implications The showed support application practices. Therefore, managers must develop maintain their organization’s system sufficient resources need be allocated both types order achieve superior performance. Originality/value This considers total Six Sigma for defining new set organizations.