作者: Dayse Karenine de Oliveira Carneiro , Mauro Célio Araújo dos Reis , Maria Eugênia Diniz Figueirêdo Cireno , Bruno Henrique Oliveira Lima , Ana Paula Rodrigues dos Santos
DOI: 10.1007/978-3-030-31787-4_5
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摘要: The adoption of innovative technologies by the Public Administration has been increasing in recent years. In this sense, e-government emerges as a strategic way using modern information and communication to provide citizens organizations with rapid convenient access on governmental activities. From perspective, Brazilian Ministry Health (MH) developed Parliamentary Amendment Application facilitate streamline, safely functionally, management amendments health resources made representatives, senators citizens. This article, therefore, seeks analyze implementation public services. As result, it proposes framework explain application, further empirically conceptually knowledge related phenomenon. results reveal be an opportunity for understanding context sector, based identification four dimensions 22 variables. addition, work presents new variables concerning application: its use tool; characterization technological innovation; possibility exercising social control over