Telecommunications architecture for call center services using advanced interactive voice responsive service node
作者： Patrick Hamilton , Judy A. Moldenhauer , Phyllis D. Santa , Daniel Hutton , Greg Bjornberg
DOI:
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摘要: A telecommunications network that handles call center calls by providing advanced interactive voice response (IVR) services using a next generation service node (NGSN). The NGSN nodes combine with several other interacting components to provide scaleable architecture which allows different, customized and flexible be performed for provider customers. In addition the includes virtual routers, parking managers, host connect gateways, report servers, databases, data access points, gateways deliver customer centers various features enabled.
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