Determinants of Customer Satisfaction in the Hotel Industry: An Application of Online Review Analysis
作者： Huiying Li , Qiang Ye , Rob Law
DOI: 10.1080/10941665.2012.708351
关键词:
摘要: … customer satisfaction emerged in our content analysis, we then ran lodging segment comparisons for budget versus luxury hotels… Customer satisfaction is an attitude or evaluation that is …
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