How can ‘smart’ also be socially sustainable? Insights from the case of Milan

摘要: This paper contributes to the literature on social sustainability in urban governance, with a focus how this concept may be integrated into Smart City strategy, so that excessive enthusiasm for smart technologies does not lead neglect of implications certain policies or programmes. By relying case study-based analysis, work explores path followed by municipal government Milan, and shows integration strategy can pursued focusing both ‘content’ ‘process’ building. Rather than playing strong leadership role, planning department internal front entire municipality external have chosen role based co-creation citizens other relevant stakeholders. The benefits approach include bottom-up character several projects, better responsiveness greater opportunities different categories actors; drawbacks g...