Handbook of public services management

摘要: List of Figures. tables. contributors. Preface. Introduction. Part I: Evaluating Public Services. . 1. the Performance Central Government: John Brown. 2. Assessing Schools: Brian Wilcox. 3. Health Services: from Value for Money to Valuing Andrew F. Long. 4. The Audit Commission: Mary Henkel. 5. An Overview Use Indicators in Local David Burningham. Reflections: Stephen Harrison and Christopher Pollitt. II: Controlling Service Professionals. 6. Doctors: Brain Edwards. 7. Case Authority Social Workers: Alan Butler. 8. Management Staff: London Fire Brigade: Graham Salaman. Professionals: III: New Approaches Resource Management. 9. Schools a System Allocation Accountability: Rosalind Levacic. 10. Universities: Sizer. 11. Civil Financial Initiatives: Grey Bill Jenkins. 12. Changes Norman Warner. 13. National Service: Symes. 14. Management: Reflections. IV: Strategic 15. Organizational Design Development: 1980s: Kate 16. Organizing Personal social Gerald Wistow. 17. Government NHS: Rodney Brooke. 18. Structure Police: Roy Wilkie. 19. Prison Chris J. Train Christine Stewart. 20. Tutt, Jean Neale William Warburton. 21. Harris