Characterising a Socio-Technical approach to Knowledge Management --Cases in Small to Medium Sized Software Enterprises (SMEs)

摘要: With promises of reinventing the organisation, practitioners, consultants and academics alike jumped on Knowledge Management (KM) bandwagon in late 1990s. It has typically been larger organisations that have possessed economies scale i.e. financial resources to pursue this strategy, where they perceive will lose their market share if do not follow trend while smaller had same luxury. Ironically, it is these small businesses successfully managed knowledge for centuries. However, success KM approach too tightly linked implementation Systems (KMS). Although information systems are integral a approach, from an organisational perspective, essential alternative mechanisms which support formalised better understood order make suitable match between organization's needs with most fitting modes available activity. Consequently, using multiple case studies, study presents well rounded view identifying both routine non-routine processing software organisations, addressing balance usage associated supporting requirements, improve organisation's ability be more flexible face change.