Modelling continuance intention of citizens in government Facebook page
作者： Naser Valaei , Mas Bambang Baroto
DOI: 10.1016/J.CHB.2017.03.047
关键词:
摘要: The main purpose of this paper is to examine the continuance intention (CI) of citizens in following government Facebook page. Applying theories of expectation-confirmation, and information system success on a sample of 362 students in Malaysia, and using Partial Least Squares-Structural Equation Modelling (PLS-SEM), the study finds that CI and satisfaction of government Facebook page is contingent upon information quality (IQ) of the Facebook page per se. IQ is found as a second order construct of five first order factors …
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