Challenges of Measuring Performance in Nonprofit Organizations

摘要: In some ways, the title of this chapter is misleading, for we are well aware challenges inherent in measuring performance nonprofit organizations. It time to deal with directly. Young, Bania, and Bailey succinctly summarized reasons task before us: “Having inherited from 1980s a legacy full growing agenda social problems, stringent fiscal environment restricted government funding fierce competition private contributions, nonprofits have now been challenged where it hurts most—their very integrity has called into question” (1996, p. 347). Funders under increasing pressure demonstrate results their resource allocation decisions; public wants know what outcomes justify inflated executive salaries fund-raising costs; those who run beginning realize that “doing good” must be measurable.