作者: Thomas C. Reeves , Arjan Raven
DOI: 10.1007/978-3-662-07682-8_7
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摘要: During the past decade, performance-support systems have evolved from little more than passive online help systems, intended for use by individuals struggling to computer software, powerful knowledge management that link and integrate effective performance across entire organizations. This chapter provides a description of development present status in form electronic (EPSS), (KM) systems. The concludes with predictions about future first decade 21st Century as well recommendations research agenda aimed at enhancing