Identificación y validación de las dimensiones del servicio farmacéutico: una contribución a la gestión empresarial de las farmacias

摘要: In this work, we try to research the service provided by chemist's shops in Spain. Although topic has a great relevance, both from an economic and social perspective, it not been studied depth. For reason, first place make extensive literature review about quality pharmacist's functions. second place, show empirical study which identification validation of dimensions that best represent shops. Next, differences perceived consumers, influence such consumer's fidelity shop. Finally, main conclusions implications.