Outsourcing Software Development Offshore: Making It Work

摘要: THE OFFSHORE IMPERATIVE Crunching the Offshore Numbers: What Financials Portend Welcome to Definitive Guide on Outsourcing Setting Stage: The Compelling Story versus Traditional IT Challenges of Chapter Summary Getting Started in Executive Support and Communications: Key Success A Look at an Example Enlightened Leadership: Handling Employee Impact a Northeast Utilities Company Well-Planned Executed Critical Factor for Program Initiation Establishing Office Oversight Hiring Outside Expertise: An Initial Right Kind Help Negotiating with Vendors First Time Approaching Measurement ROI (Return On Investment) When Initiating Defining Parameters That All-Important Pilot: Deeper Pros Cons Table Upgraded Network Security Infrastructure Business Case: Citigroup (Citi), 17 Years Counting Appendix: Ethics Workplace Management Programs: Overview Choosing Vendor: Maturity Model Ground Rules: Snapshot Current Vendor Culture Fortune 100 Organizational Structure Span Control Automated RFP Tools: Do They Work? Contract: Do's Don'ts Model: Anticipating Organization Mature Strategic View: Integrating within Overall Context Resource Summary: Keys View from Gartner HANDS-ON PROGRAM MANAGEMENT TOOLKIT Locations Offshore: Country Strengths Weaknesses: India Why Services Leadership India, Now? is State Offshore? Checklist: What's Really Different? Laying Groundwork Successful Project Manager Checklist Pre-Work: Validate Application Risk Level Checklist-Final Thoughts CHALLENGE Managing Impact: Villain or Savior? Case as Good Business: Looking Beyond Popular Press Sound Bite: Threat Today's Workers? Management: Challenge Decade? Impacted Workers: Recommendations Logistics Placement Program: Future Inherent Value Jobs through Architecture Macro Risks: Baseline Specific Risks Appendix B C Pulling it All Together: Top 10 "Do's Don'ts" Appendixes