The development of total quality management in Thai manufacturing SMEs: A case study approach
作者： James Tannock , Ladawan Krasachol , Somchai Ruangpermpool
DOI: 10.1108/02656710210421562
关键词:
摘要: Total quality management (TQM) has been applied widely in developed countries, and now appears to many as a precursor of the broader concept business excellence. By contrast, developing countries ISO 9000 series standards have focus development, TQM is new challenging concept. companies are rare, with few exceptions subsidiaries larger multinational organisations. Examines progress four Thai SMEs attempting implement over two‐year period, assisted by facilitator “model company”. Relevant literature briefly reviewed issues particular relevance discussed. The efforts, problems, barriers described. relative success was found be related large part information issues, which
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