摘要: … This paper presents a demographic study of lurking in email-based discussion lists (DLs) with an emphasis on health and software-support DLs. Four primary questions are examined. …
Steve Whittaker, Candace Sidner, Email overloadProceedings of the SIGCHI conference on Human factors in computing systems common ground - CHI '96. pp. 276- 283 ,(1996) , 10.1145/238386.238530