LINKING SERVICE ENCOUNTERS TO FINANCIAL PERFORMANCE: AN EXTENDED APPROACH TO VALUATION
作者： Carla Yvonne Childers
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摘要: OF DISSERTATION Carla Yvonne Childers The Graduate School University of Kentucky 2009 LINKING SERVICE ENCOUNTERS TO FINANCIAL PERFORMANCE: AN EXTENDED APPROACH VALUATION ABSTRACT DISSERTATIONOF A dissertation submitted in partial fulfillment the requirements for degree Doctor Philosophy College Business and Economics at By
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