Investigating the wellness tourism factors in hot spring hotel customer service
作者： Kaung-Hwa Chen , Feng-Hsiang Chang , Chihkang Wu (Kenny)
DOI: 10.1108/IJCHM-06-2012-0086
关键词:
摘要: … For this study, the authors compiled the viewpoints of older consumers, hotel personnel, and expert opinions in the hotel industry to identify customer-service factors in wellness …
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