Influential Leadership in a Diverse Retail Environment: Implications for Reducing Voluntary Employee Turnover

摘要: Influential Leadership in a Diverse Retail Environment: Implications for Reducing Voluntary Employee Turnover by Stuart M. Jackson MBA, Webster University, 1997 BS, Limestone College, 1995 Dissertation Submitted Partial Fulfillment of the Requirements Degree Doctor Philosophy Applied Management and Decision Sciences Walden University November 2014 Abstract Many investigators have documented impact high attrition rates on an organization’s ability to deliver its expected results. However, limited information is available regarding efficacy specific bundle variables, which would support leader’s influence voluntary employee turnover. This quantitative study investigated effectiveness 60-day treatment implemented address problem turnover diverse retail environment. The research questions examined increase communication, answering, recognition, training job satisfaction theoretical foundation was embeddedness theory, advocating closer community ties, organizational fit, sacrifice retention. A pretest-posttest control group design, self-designed survey instrument, along with short form Minnesota Satisfaction Questionnaire, were used gather data from employees (N = 279). Pearson product-moment correlational analysis both pretest posttest measurements, showed evidence moderate association between independent dependent lead rejection null hypothesis. Based observed retentionMany retention rates, intervention deemed moderately successful. Positive social change will be evident not only within organizations, but also those are increasingly becoming more diverse, as they seek design platforms afford their influential leaders current levels training. Dedication “And spake unto him, saying, If thou wilt servant this people day, serve them, answer speak good words then thy servants [forever]” (1 Kings 12:7). dissertation dedicated my Lord Savior Jesus Christ. When journey appeared never ending, success seemed unlikely, when I felt alone quest, because many same road fell wayside, began adopt thoughts others started ask myself why did you take such daunting task, it that Lord’s strong hand shoulder his pierced tender soul, “I can do all things through Christ strengtheneth me” (Philippians 4:13). special dedication order parents, late Fields L. Audrey B. Jackson, who provided me abundance love, patience, encouragement, could give so importance achieving higher education lose value children, grandchildren, generations beyond. am forever grateful two great educators, Dr. Andrew P. Brown, Jr. (uncle) Elois Brown (aunt), long remember, profound example how far one go if truly applied themselves – thank you! Acknowledgments It appreciation heartfelt thanks wife Carol son II, daughters Alycia, Jasmine, Charmaine, granddaughter Aerian been stalwart source encouragement worked complete Ph.D. To committee chair mentor William H. Brent, member Robert Aubey, Research Reviewer Walter R. McCollum, scholarly achievement possible without sage counsel countless hours afforded me. goes statisticians Clark Guo, Tom Granoff, editor Toni Williams your timely advice expertise, Ken Alterman, Randy Rothschiller, Jubran Tanious executive staff approving involving recently acquired organization cooperation integral part success.